Return Policy

At Med Mart, we pride ourselves of our quality products and your satisfaction. We'll strive to ensure 100% accuracy on every order! If the time occurs that you need to return an item, please refer to our Return Policy below. There are specifications for online sales vs. store bought sales described below.

TO REQUEST A RETURN FROM AN ONLINE SALE THE EASY WAY,  click here

 

Return Policy for Store Locations and Online Sales

As a medical equipment supplier, some of our items can be returned however, there's a list below for certain items that have specific requirements or aren't refundable unless there's an error on our part or a defective product. We will 100% guarantee a correction of replacement, repair or refund, should that occur.

Items purchased in one of our stores (NOT an online sale)

  • 3 day return with original receipt and original packaging
  • Item exclusions and restocking fees, listed below are applicable to store purchases and internet sales
  • If payment was made by check over $50, a corporate refund check will be issued within 6 weeks
  • If a purchase is made in store, we ask that it’s returned the same
     

Items that are not refundable unless defective* or sent in error;

  • Any custom wheelchair or custom lightweight wheelchair
  • Any custom fabric, style, or massage upgraded lift chair
  • Bathroom safety equipment (hygiene purposes)
  • Mattresses or mattress overlays
  • Slings, belts and any item that has direct skin contact (hygiene purposes)
  • Modular Ramps 
  • Installed Equipment of any type 
  • BATTERIES ARE NON-REFUNDABLE AT ALL TIMES*
  • Oxygen related equipment
  • PARTS; Including but not limited to, scooters, powerchairs, lift chairs, patient lifts and wheelchairs 
  • Water equipment 
  • Bestcare manufactured items

Items that require unopened original packaging for return;

  • Cushions (wheelchair, seating and bedding)
  • Compression hosiery
  • Any item that requires direct skin contact
  • Incontinence supplies
  • Adjustable bed base
     

Items that may have a restocking fee of 5%, 10%, 15% or 20% -$15 minimum on all orders in this category;

  • Lift Chairs (Custom builds are non-refundable which includes all non-stocked fabrics and/or heat and massage added.) 
  • Power Wheelchairs & Scooters
  • Wheelchairs and lightweight wheelchairs
  • Adjustable bed base
  • Therapeutic shoes
  • Vehicle Lifts
  • Patient Lifts
  • Parts (15% or $15 minimum if return acceptable at management's discretion due to no return parts policy.) 
  • Pool Lifts

 

Online Sales (Not in-store returns)

To request a refund, it must be done so within 30 days of you receiving the product.  Once a request is received, we will work diligently to replace, repair or refund your money for the product, less restocking fee, if it applies. There is no refund on the original shipping fees that were paid at our expense and the customer is to return the product at their expense. You will send the item back to us in it's original packaging within 2 weeks of return request date.  If the product is not received within these guidelines, refund policy is void.  If a credit to you is being issued, we ask for 4 weeks for a full return. If payment was made by check or money order, a corporate refund check will be issued to you within 6 weeks of receipt of the product return date. If payment was made by Paypal, they have terms and guidelines set for adherence as well.

**Should an order be refused for delivery and returned to sender, you will be refunded less the applicable restock fee as well as all shipping expenses incurred. 

As this Return Policy is strictly followed, so is our Mission; To serve quality products and speedy quick delivery, with the most amazing customer service in the business, aiding in your independence!
  

Price Matching Policy

Please keep in mind that as we will always do our best with matching store and online prices as well as match prices from our competitors.  If you are visiting one of our 3 exquisite showrooms in Cincinnati or Dayton and you find a price that is lower online, please discuss price matching with a Store Manager. Not all products have the option of price matching between the store and online.

 

To request an online sale refund the simple way, click here.
 

You may also call 1-888-260-4430 and make your request or email us at customercare@medmartonline.com

Once we receive your return request, you will get confirmation and instructions from us by e-mail within 24 hours (excluding Sunday), by one of our highly trained Customer Service staff members.
 

We will make sure your experience with us is one to talk about, superlatively!

 

         

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