Route

Down4Sound is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Green Package Protection at checkout, your order will be protected from loss, damage, or theft. In the unfortunate case that your order never arrives or is broken upon arrival, you can easily file a shipping issue with Route and receive a replacement or be refunded. We are excited to offer this service to you and we highly recommend you use Green Package Protection at checkout.

FAQs
What is Route?
Route automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere. Add Route Package Protection at checkout with partnered merchants and unlock full package protection and seamless resolution for order issues.
How do I file a claim?
If your order was lost, stolen, or damaged while in transit, we make it easy for you to resolve the issue in just a few steps. Here’s how. 1. Go to our Resolve Center: In the Route mobile app, go to the Orders tab > find the order you need to file a claim for > tap the ⋮ menu > tap Help From your order confirmation email, tap the “File a Claim” link Or, click claims.route.com 2. If your email and order number are not autofilled, enter the information into the respective fields 3. Select the item(s) you are filing the claim for  Please note: For orders containing multiple items, you may file a single claim if the entire order was affected by the same issue, or multiple individual claims if only certain items were affected. 4. Select the corresponding issue type Please note: Selecting “Where’s my package?” will first provide you with a tracking update. If the order is eligible, as determined by our policies and guidelines, you will have the option to report an issue (lost or stolen). If you select “Issues other than loss, theft, or damage” and the problem is a fulfillment error (such item not as expected, item in wrong color or size, or items missing from your order), we will refer you to the brand or retailer. To assist in this process, Route offers an email template that you can copy-paste and customize to alert the brand or retailer of your issue. 5. Verify your phone number 6. Provide issue details, including photos (if prompted) and a description of what happened to your package 7. Select your resolution preference 8. Provide the required information to initiate the refund or reorder 9. Review and certify your claim 10. Submit your claim After submitting, the page will display your Claim Summary with details on the claim. You can return to this page at any time by going to claims.route.com (directly or via your claim confirmation email) to check for updates. We will also send status updates via email when your claim is successfully filed, approved, and resolved. 
How can I track my deliveries on the Route mobile app?
The Route mobile app https://get.route.com/gibK/cm8w1yov offers a seamless way to keep track of all of your orders in one place. That means you can shop anywhere (even Amazon) and track it with Route. Plus, it’s completely free