Let us take care of your Delivery & Setup
With Premier In-Home Delivery, our exceptional customer service continues right to your door. Our skilled delivery team inspects
and prepares each item before carefully assembling it (when necessary) and placing it in your home.
Video transcript
Thank you for choosing Med Mart's premier in-home delivery and setup service. I'd like to give you a brief overview of what to expect from here.
A technician will be dispatched for your order within one to three days from the time the order is placed. Sometimes we get that same day. Others, it can take a day or so.
We then ship your order to the technician that we assign. We still send you tracking for that shipment, but the technician receives it on your behalf. Once they receive it, they will contact you within 24 to 48 working hours to schedule the delivery appointment.
At the time of that appointment, they will bring everything out to you, bring it into your home, set it up in your respective area, leave it in working order, making sure you're satisfied with that setup service, and disposing of all the packaging materials.
The lead time add-on for this service is about five to seven days in addition to the normal lead time for your order.
We offer this service on everything from lift chairs, adjustable beds, hospital beds, to power chairs. We hope this brief overview helps in your order process. If you have any questions additionally, please give us a call, 888-260-4430.
And again, thank you so much for choosing Med Mart.
Once your order is received, here's what you can expect. Your order will be pick and processed for fullfillment and in the meantime one of our customer service team members will assign your Premier In-Home Delivery to a tech(s). For Premier In-Home Delivery items, the date reflects the week the Service Center anticipates receiving your order. The estimated date is the approximate date the order is expected to arrive, and is subject to change.
Premier In-Home Delivery is scheduled by appointment. Once your item(s) arrive at the local Service Center, you will be contacted to schedule your delivery appointment. Delivery is subject to reasonable and safe access. It is your responsibility to advise us of any special delivery requirements. Hoisting, window removal, and any other extraordinary measures necessary to accomplish delivery are your responsibility and at your risk, the cost of which must be paid by you at or before the time of delivery.
Premier In-Home Delivery items are unpacked, inspected, and prepared for setup prior to delivery. Delivery to shipping addresses farther than 50 miles from a Design Center may be limited and could take longer.
A minimum redelivery fee of $100.00 will apply if you are unable to accept a scheduled delivery and a second delivery trip is required, or if a scheduled delivery is cancelled less than 48 hours prior to the scheduled time for the delivery.
A storage fee of 2% of the total order amount per month will be charged to the credit card or gift card used for the purchase if delivery is not accepted within 30 days after notice of availability of merchandise for delivery. If you fail to accept delivery for 90 days after notice of availability of merchandise for delivery, at our sole option and at anytime thereafter, we may cancel your order and refund your payment less any unpaid storage fees and a 15% service and handling fee.
Unfortunately, delivery service fees, including next-day, two-day and overnight shipping fees, inside delivery, premier in-home delivery and tech set-up are not refundable.
