We have been following CDC guidelines as they have developed to make shopping with us as safe as possible. We understand that your business and livelihood needs continue, and we continue to operate during usual business hours to meet those needs. Even as we maintain the usual hours, we are taking a number of additional precautionary measures.
We are following hygiene measures communicated by the CDC. We require any staff member who feels ill to stay home or to go home if their illness develops at work. We encourage medical attention to anyone with flu-like symptoms. We require our employees to wash hands frequently, cover sneezes and coughs, and maintain distance from each other, from customers and from suppliers. Our staff makes rounds throughout the day, applying disinfectants as appropriate to surfaces where viruses are known to live for an extended time.
We are keeping items in stock and ready to go at fair prices. We’ll never use a national hardship as a chance to price gouge — ever. We service one of the greatest generations and some of our products are needed for daily mobility. It is our passion to help and we will be here to keep helping until told otherwise
We understand that even with all the precautions we’re taking, you might not be comfortable visiting a retail store right now. Remember, we can still serve you online at www.medmart.com and by phone at 1-888-260-4430.
We appreciate your business, and we share your concerns. We are staying tuned to CDC updates and will remain committed to following any new guidelines as they develop.
Lead Times - 5/26
Covid-19 outbreak is affecting supply chains and disrupting manufacturing operations and causing longer lead times. Please contact one of our sales representatives if you have questions about a product. 1-888-260-4430
Returns Update - 3/24
At this time we are suspending all return authorizations. Due to the nature of the pandemic we are facing. We are doing our best to follow all CDC safe handling guidelines and cannot allow any items back into our inventory after they have been delivered at this time or for the foreseeable future. If this item needs warranty parts please advise as warranties still apply. But at this time on change of mind returns we will have to deny this request. Thank you for understanding this change in policy given the current national quarantine and spread prevention circumstances.
Respiratory Products - 3/24
Due to the nature of the product and the COVID-19 epidemic, we will not be able to issue returns or refunds. Most of our respiratory items are running at 10-15 day lead time and sometimes longer. We are fulfilling orders as we receive inventory. First come, first-served basis. Due to the overflow of orders coming in, the manufacturer has advised no cancels once an order is placed to avoid stockpiling.
Essential Business - 3/23
As you know many states have put into an effect a stay-at-home order during coronavirus pandemic. We are considered an essential business along with our freight partners. We will continue to fulfill and ship orders. Some areas are on longer delays fro deliveries. We are seeing long delays in Washington State, California and New York.
White Glove Delivery: Limited by area - 3/19
White Glove Delivery and Inside Delivery options are currently restricted and being managed on a case by case basis. Deliveries and installations will continue wherever permitted and under strict safety guidelines. All items in stock will ship free over $50 to your door. Call if you have questions or to see if we can do white glove delivery in your area. 1-888-260-4430.
RL Carriers: Service Delays - 3/18
You can lear more about RL Carriers service delays - HERE
FedEx: COVID-19: Delivery Signature Update - 3/18
We want to do our part to help prevent the spread of COVID-19 in our communities.
That’s why effective immediately, we won’t require you to physically sign for most deliveries made in the U.S. It’s just another way we’re focused on Safety Above All - now, and always.
Visit our COVID-19 customer site for more details and to learn more about how FedEx is responding as this situation evolves.