Return Policy


Returns or Damage

You may return an item for a refund of the merchandise total within 30 days of delivery; all you need to do is ship the item back to us. We must be notified within 7 days of receiving item. Return credits are issued within 72 hours once the item is received and inspected. Orders over $2000, which require more handling, will be subject to an additional re-stocking fee that will not exceed 25% of the order. The shipping charges will be deducted from your refund if you paid in advance or you will receive a revised invoice for shipping charges once the items are returned to us.

For some products, we offer a modified version of our return policy. If you are ordering one of these items, please click the link below to learn more about its return policy:

 

For hygienic reasons, the following products are non-returnable:

  • Incontinence
  • Cushions
  • Slings
  • Mattresses
  • Respiratory/Oxygen
  • Bath Safety
  • Compression Hosiery
  • Any item that has direct skin contact

 

If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. 


Return Eligibility

Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). The few exceptions that cannot be returned include:

  • Clearance/Open-Box Items
  • Gift Certificates
  • Personalized Items
  • Items Marked “Non-Returnable” (clearly indicated on the sale page before placing your order)
  • Custom built or made to order items


 

Return an Item or Order

  • Click "Return Items" link in the Orders section on the Welcome page of My Account.
  • If you placed more than one order, please select the order containing the item you'd like to return.
  • Select the reason for returning the item in (Note: If you select "Other," please write the reason in the "Comment" field.)
  • Click "Submit" at the bottom of the page.

 

 


 

 

What if My Order Arrives Damaged?

We package all of our products well so they arrive on your doorstep snug, safe, and secure. We double-box many items, and we refuse to sell products that are easily damaged during shipping. If an item does arrive damaged or with parts missing, please notify us within 30 days. We're happy to send you replacement parts as soon as possible.

 

  • For instructions on how to order replacement parts, please see "Ordering Replacement Parts."
  • If you ordered by Truck Freight or White Glove, please note the instructions below.

 

Our Truck Freight and White Glove return policy

  • When you sign for the delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.
  • If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship you replacement parts free of charge. We usually only have a 48-hour window to file freight claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.
  • If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy.
  • If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts, we will pay to return the item us, on top of the refund.
  • If your product has a manufacturer's defect, we can either replace the defective part, or, if necessary, the entire unit.
  • We select only the most reliable, highest quality products and the most reputable manufacturers to work with.

 

 


 

 

Retail Store Sales

 

Any sales sold from one of our retail stores should be returned to that store. If the item was purchased online the return should be initiated and approved from the website, the store does not accept any online returns without approved RMA stating it can be returned to a Med Mart store. If you purchased in store, check with the store on the return policy. Please contact the store where you made the purchase. The store's phone number is located on your receipt or on our store locator.

 

 


 

 

Color Disclaimer

Due to the many variations in monitors and browsers, color samples may appear different on different monitors. Computer monitors are not all calibrated equally and color reproduction on the Internet is not precise. Since it is not possible to guarantee our online colors will look the same on all computers, we do not guarantee that what you see accurately portrays the color of the actual window treatment. We do our very best to make sure our samples are as close to the exact product as possible, but cannot guarantee that what you see is an exact sample. If it is important that the sample be exact, it is highly recommended that you order a sample first, before placing the order for your window treatments. After you receive your samples, keep in mind that even the actual sample can have minimal color variations from the finished product as stated by our manufacturers. 

 

 


 

 

Promotional Gifts

 

For most items, you are not required to return the free merchandise/gift card with the qualifying purchase item. However, the amount of the refund will be reduced by the prorated value of the free merchandise or the amount charged for the promotional gift card. The free merchandise can be returned alone, but you'll only receive the prorated value of the free gift. Your receipt shows return values of each item if returned individually and states, "All items must be returned for full refund." 




 

 

Beds 

All beds are exempt from a return in the event they have been unpackaged due to hygienic reasons. Mattresses and foundations that have shipping damage upon receiving are 100% eligible for repair or replacement and we ask that you contact us by phone or email at customercare@medmartonline.com immediately for the expeditious remedy. Defects after 72 hours of delivery will be covered by the manufacturer's warranty.

 


 

 

Parts

Under no circumstances do we accept returns of new items that have been installed or used. Check your item for compatibility prior to installation and use. Returns that include items that show evidence that they have been installed or used in any manner will be rejected and no credit will be issued. It will be the responsibility of the customer to pay for return shipping of the used item back to the customer. Authorized returned electrical items such as mobility scooter joystick controllers and control modules may be tested for functionality before credits are issued.

 


 

 

Vehicle Lifts

Under no circumstances do we accept returns of new items that have been installed or used. Check your item for compatibility prior to installation and use. Returns that include items that show evidence that they have been installed or used in any manner will be rejected and no credit will be issued. It will be the responsibility of the customer to pay for return shipping of the used item back to the customer.

 

 


 

 

Pool Lifts

Under no circumstances do we accept returns of new items that have been installed or used. Check your item for compatibility prior to installation and use. Returns that include items that show evidence that they have been installed or used in any manner will be rejected and no credit will be issued. It will be the responsibility of the customer to pay for return shipping of the used item back to the customer. If the lift is canceled and/or returned before installation a 15% restocking fee and the customer is responsible for shipping item back.

 

 


 

 

Lift Chairs

Upon receipt of your lift chair, you have 10 days to inspect it for damages or defects. If any damages or defects are found, it will be repaired or replaced at no charge. The lift chair must be in like new condition. As these are considered Medical Devices by the FDA their guidelines apply. The customer is responsible for freight costs both ways plus a 15% restocking fee unless the chair is defective. Chairs returned due to being refused by the customer or deemed undeliverable by freight carrier are subject to fees for freight both ways and a 15% restocking fee. Stock chairs canceled prior to shipment subject to $50 cancellation fee. Builder chairs with custom features such as leather or any special options are Non-Returnable and cannot be canceled once in production.

 

 


 

 

Modular Ramps

Under no circumstances do we accept returns of new items that have been installed or used. Check your item for compatibility prior to installation and use. Returns that include items that show evidence that they have been installed or used in any manner will be rejected and no credit will be issued. It will be the responsibility of the customer to pay for return shipping of the used item back to the customer. If the lift is canceled during the production of ramp occurs a 15% restocking fee will be implemented.

 

 

 

         

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