Service & Parts

You will have free access to our in-house, tech support team for the lifetime of your product. These experts concentrate exclusively on our specialty items. Over the phone, our techs can help you with installation, setup, troubleshooting, and everyday use.

If you have a problem with an item that you purchased from us, give us a call at 833-924-4221 or email us at customercare@medmart.com. We will be happy to help you troubleshoot or connect you with the appropriate manufacturer. The manufacturers we work with have networks of authorized repair technicians all over the country. Many of the products we carry offer exceptional warranties, so you may be able to access free repair services. 

If you originally purchased your item from us, simply call us and we can usually order manufacturer parts for you. If you did not purchase the item from us, we do offer a wide range of aftermarket parts on site. For other types of items, it is usually best to contact the manufacturer directly. Feel free to contact us and we will be happy to offer assistance finding parts or replacing your product.

When a problem happens, simply call the Protection Plus Customer Care Center at the number listed in your service agreement or submit a request online. When a claim requires a technician, a local certified repair technician will be contacted. Our technicians are selected based on their expertise and proven success in repair services. Within a few days of receiving your completed claim information, the selected service technician will contact you to schedule an in-home appointment.