Help Center

 

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Orders
How can I check my order status?
To check order status, log into your account if you created one and view your status. If you placed your order with guest checkout you will get order updates sent to your email used when placing the order. If you are not successful with either of these options please call 1-888-260-4430 ext. 2 or email us at customercare@medmart.com.
How can I modify or cancel my order?
The best way to make changes to an order after it is placed is to call us at 1-888-260-4430.
Does Med Mart offer financing options?
Med Mart currently offers financing with products or a total shopping cart over $300. We currently work with Affirm for our financing options. It's simple and easy.
Does Med Mart accept personal checks?
You are welcome to mail a traditional check. Call one of our customer service reps at 1-888-260-4430 to prepare a quote on the items you would like to purchase. You will be emailed this quote for your reference and you will mail a check with that total. Once we receive the check we will convert the quote into and order and ship your items. Med Mart att: (put your quote number) 10780 Reading Road Cincinnati, OH 45241
What is covered under warranty?
Each product has its own warranty, and each warranty outlines the different parts and coverage. To review your product’s warranty, go to the product’s description page on medmart.com and select the Warranty tab. You can also view product warranty information on the Resources and Support page under Customer Service.
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Shipping & Delivery
Does every purchase over $50 include free shipping?
Our standard ground shipping on orders over $50 will always be free in most US States. Hawaii, Alaska and Puerto Rico may have regulations of their own and/or charges included.
What do I do if my product arrives damaged?
Over 99% of deliveries have no external or internal damage, and are signed for without a problem.
How does freight delivery work?
Standard freight shipping includes free curbside delivery and lift gate service. This complimentary service is designed to expedite the process of unloading your package.
Does Med Mart ship outside of the United States?
We do offer shipping to Alaska and Hawaii with additional shipping fees. If you order via the phone, you will be notified of the extra shipping before you place your order. If you order online, a customer service representative will contact you shortly after your order is placed with the additional shipping charges (before the item is shipped).
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Pricing, Discounts & Rewards
Why did the price of my order change?
Med Mart reserves the right to change item pricing or information at any time. As a result, prices on our website may not be accurate. If an item is ordered off of the internet before we have updated our prices, the purchaser will be notified and given the option to cancel or pay the difference. If the price of an item is lowered after a purchase is made, Med Mart will not refund the difference to the customer.
Why didn't my promo code work?
Please note that a promotional coupon code may not work for all brands. Some of our products are already set to the minimum price the manufacturer will allow us to advertise, as per the Minimum Sell Price policy.
How does Med Mart's Price Match Policy work?
If you find a lower price on an identical item at a local or online retail competitor (including shipping and delivery fees), just show us the competitor’s current ad or show a printout, photo, quote, and we’ll match their price. Our price match policy doesn’t apply to certain brands; installation labor; closeout, discontinued, clearance, refurbished, used or damaged items. Limited to reasonable quantities. Can’t be combined with other discounts.
How does the Med Mart Rewards Program work?
It's free to join! Redeem your points for free products earn 1 point for every $60 you spend - the more you buy, the more you save. Joining the Med Mart Reward Program gives you access to a range of exclusive members-only benefits. These points can be spent at anytime after your purchase. You can check your rewards points by logging into your account.
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Service & Parts
Does Med Mart offer technical support?
You will have free access to our in-house, tech support team for the lifetime of your product. These experts concentrate exclusively on our specialty items. Over the phone, our techs can help you with installation, setup, troubleshooting, and everyday use.
My product stopped working. What do I do?
If you have a problem with an item that you purchased from us, give us a call at 1-888-260-4430 or email us at customercare@medmart.com. We will be happy to help you troubleshoot or connect you with the appropriate manufacturer. The manufacturers we work with have networks of authorized repair technicians all over the country. Many of the products we carry offer exceptional warranties, so you may be able to access free repair services. 
Can I order spare or replacement parts for my product?
If you originally purchased your item from us, simply call us and we can usually order manufacturer parts for you. If you did not purchase the item from us, we do offer a wide range of aftermarket parts on site. For other types of items, it is usually best to contact the manufacturer directly. Feel free to contact us and we will be happy to offer assistance finding parts or replacing your product.
How does Med Mart's Protection Plus Plan work?
When a problem happens, simply call the Protection Plus Customer Care Center at the number listed in your service agreement or submit a request online. When a claim requires a technician, a local certified repair technician will be contacted. Our technicians are selected based on their expertise and proven success in repair services. Within a few days of receiving your completed claim information, the selected service technician will contact you to schedule an in-home appointment.
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General
Does Med Mart have any retail stores?
Yes! We have 3 retail locations and more opening up this year.
How do I become an installer or WG Tech?
We are always looking for quality people to help with our installation network. If you are interested in becoming an installer for Med Mart please call 1-888-260-4430 or email customercare@medmart.com
Does Med Mart accept Insurance, Medicare, or Medicaid?
While we do not accept or participate in any insurance plans, our pricing may be the same or less than assignment from an insurance claim. We also have coupon codes available from time to time and would be happy to give you the best offer available at the time you are placing your order.
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Mobility Scooters
How long do I charge my scooter?
How often you need to charge the batteries for your mobility device is determined by how often you use it.
What is a freewheel lever and how do I use it?
When engaged, freewheel levers put your power wheelchair or scooter into "neutral" to allow your mobility device to be pushed. Your mobility device is most likely equipped with two manual freewheel levers, labeled either locked or unlocked.
Can I use car batteries for my scooter?
No. Although they may look the same, a car battery and a traction battery are designed and built completely differently. If car batteries are used they will fail.
Why is it that some days a scooter can do more miles than other days?
This can happen if the weather is very cold and damp. The reason for this is that ALL batteries perform less efficiently under these conditions, that is why it is very important to keep batteries fully charged.
Can I store my scooter or power wheelchair for a long time, such as over winter months?
There are a few things you need to do when storing your vehicle for extended periods without use. Before storing, charge the batteries for 24 hours or more. When ready to store, disconnect the battery box or battery leads from the vehicle. If possible and it is safe to do so, release the parking brake (freewheel).
What is covered under warranty?
Each product has its own warranty, and each warranty outlines the different parts and coverage. To review your product’s warranty, go to the product’s description page on medmart.com and select the Warranty tab. You can also view product warranty information on the Resources and Support page under Customer Service.
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Power Wheelchairs
What is the difference between center-wheel drive and rear-wheel drive power chairs?
Center-wheel drive chairs, like Golden’s Compass series, offer users the most intuitive driving but placing the drive wheels directly underneath the user. Center-wheel drive allows the user to turn the power chair in its own space, meaning that whatever the footrest clears, the rear caster wheels will clear when turning in a complete circle. Center-wheel drive chairs are preferable in tight indoor spaces. Rear-wheel drive chairs have a larger turning radius meaning you need more space to turn the chair in a complete circle or navigate in tight indoor spaces.
Do I have to recharge the batteries for my power wheelchair every day?
Yes, it's advisable to recharge the batteries every night - regardless of their use during the day. It's especially important to fully-charge your power wheelchair before first-use. If you don't recharge the batteries regularly, it will reduce their ability to hold power.
How do I know when my power wheelchair is fully charged?
The charge indicator that's built into the charger should notify you. However you should always consult your user manual for the exact instructions for your power wheelchair model.
How long will the batteries last on my power wheelchair?
Battery life depends on many factors such as user weight, temperature, use of electronic options, terrain and battery charge status. Battery life that's indicated in your user manual and other documentation is a theoretical maximum values (as according to ISO 7176 standards) and will always be affected by the situation the power wheelchair is used in.
Can I store my scooter or power wheelchair for a long time, such as over winter months?
There are a few things you need to do when storing your vehicle for extended periods without use. Before storing, charge the batteries for 24 hours or more. When ready to store, disconnect the battery box or battery leads from the vehicle. If possible and it is safe to do so, release the parking brake (freewheel).
What is covered under warranty?
Each product has its own warranty, and each warranty outlines the different parts and coverage. To review your product’s warranty, go to the product’s description page on medmart.com and select the Warranty tab. You can also view product warranty information on the Resources and Support page under Customer Service.
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Lift Chairs
My lift chair hand control has buttons labeled TV and ZG. What does that mean?
Golden’s unique AutoDrive hand controls for our MaxiComfort Zero-Gravity lift chairs feature factory-programmed buttons for the TV Watching position and the Zero-Gravity position.
What is covered under warranty?
Each product has its own warranty, and each warranty outlines the different parts and coverage. To review your product’s warranty, go to the product’s description page on medmart.com and select the Warranty tab. You can also view product warranty information on the Resources and Support page under Customer Service.
What if the power goes out while I’m in my Lift Chair?
In case of emergency, each chair is equipped with a battery backup system. Once the batteries are added, the chair is capable of lifting itself to the standing position in the event that your home loses power.
What is zero gravity and why do you talk about it so much?
Zero gravity (also called neutral body posture) was first discovered by NASA as a way to relieve gravity’s pressure on astronauts upon shuttle launches. It is a position that evenly distributes pressure to the body.
How do I clean my lift chair if I spill something on it?
While our chairs are made of stain resistant fabrics, there may come a time where you need to clean it. To do so, simply mix a little soap and water and scrub the area in need of a cleaning. Do not use harsh chemicals or cleaners as these could cause problems with your materials.
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Homecare Beds
What is covered under warranty?
Each product has its own warranty, and each warranty outlines the different parts and coverage. To review your product’s warranty, go to the product’s description page on medmart.com and select the Warranty tab. You can also view product warranty information on the Resources and Support page under Customer Service.
What is the difference between a semi-electric and full-electric hospital bed?
The main difference between these two types of hospital beds is their ability to elevate the bed either electronically or manually. The head and foot of the bed can be controlled with a remote in both fully electric and semi-electric models, but only full electric beds can be raised and lowered with the same remote. Semi-electric beds are typically raised and lowered manually with a hand crank.
What is the standard size of a hospital bed?
A standard size hospital bed is 36 inches wide 80 inch - 82 inch in length. There will normally be extra room on the sides of the bed and a few extra inches along the headboard and footboard to account for the rails, so the total size is normally about 39 to 40 inches wide and 90 inches long.
What is a “Med-Surg” hospital bed?
A “Med-Surg” hospital bed is another name for a fully electric medical bed used in hospitals to take care of the general needs of most patients.
What is Trendelenburg?
The Trendelenburg position places the patient's feet above their heart. This position improves circulation and stretches the lower back.  The Trendelenburg position was promoted as a way to increase venous return to the heart, increase cardiac output and improve vital organ perfusion.
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Patient Lifts
What is covered under warranty?
Each product has its own warranty, and each warranty outlines the different parts and coverage. To review your product’s warranty, go to the product’s description page on medmart.com and select the Warranty tab. You can also view product warranty information on the Resources and Support page under Customer Service.
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Stairlifts
How long do I charge my scooter?
How often you need to charge the batteries for your mobility device is determined by how often you use it.
What is a freewheel lever and how do I use it?
When engaged, freewheel levers put your power wheelchair or scooter into "neutral" to allow your mobility device to be pushed. Your mobility device is most likely equipped with two manual freewheel levers, labeled either locked or unlocked.
What is covered under warranty?
Each product has its own warranty, and each warranty outlines the different parts and coverage. To review your product’s warranty, go to the product’s description page on medmart.com and select the Warranty tab. You can also view product warranty information on the Resources and Support page under Customer Service.
What is a stairlift?
A stairlift is a motorized chair unit that carries a person up and down a stairway. The moving chair travels on a narrow track attached directly to the steps. Stairlifts are a perfect solution for anyone who has trouble navigating up or down their stairs. These lifts provide seniors with the safety and independence they need to confidently age at home.
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Vehicle Lifts
What is covered under warranty?
Each product has its own warranty, and each warranty outlines the different parts and coverage. To review your product’s warranty, go to the product’s description page on medmart.com and select the Warranty tab. You can also view product warranty information on the Resources and Support page under Customer Service.
Can my vehicle lift be plugged into the existing wiring on my vehicle?
No, all lifts must be powered by the supplied electrical harness. The harness has full-length leads that attach directly to the battery.
Are outdoor lifts weather resistant?
Yes. Outside lifts are designed to be fully weather resistant and designed to withstand outdoor use. The remote hand controls available with some models, however, are not weather resistant and must be removed and stored inside when not in use.
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Wheelchairs
What are ultra-lightweight wheelchairs?
Ultra-lightweight wheelchairs tend to be made of areospace-grade aluminum or carbon fibre, so they're stronger whilst not compromising the weight of the wheelchair.
What's the difference between lightweight and standard wheelchairs?
Lightweight wheelchairs (available in folding and rigid frame versions) are traditionally made out of lightweight aluminum or titanium, so they're significantly lighter and easier to propel than a standard wheelchair.
Where can I find the serial number on my wheelchair?
If you have a folding wheelchair, your serial number will be on the cross-brace (the folding bars underneath the seat of your wheelchair). If you have a rigid wheelchair, the serial number will be on the rear side of the frame.
Which wheel size should I choose?
The choice of wheel size will depend on your height and desired seated position. Larger wheels can provide more comfort thanks to lower rolling resistance, especially when outdoors. Smaller wheels however are considered to make your wheelchair more agle. Your choice of wheel size should allow you to sit comfortably whilst requiring the minimum effort to propel your chair.
What are sideguards on a wheelchair?
Sideguards are mounted on the left and right side of your wheelchair. They help to protect your hands and clothing from the dirt and water that can be kicked up by the wheels of your wheelchair. Sideguards an be fixed or removable and are available in a variety of shapes and sizes.
What are spokeguards?
Spokeguards are plastic covers that fit over your wheelchair's rear wheel. Attached using cable ties, they help to prevent  your fingers getting caught between the wheel's spokes when propelling your wheelchair. They're also a great way of adding a flair of personalisation. 
What does camber mean?
Camber is the angle of the wheelchair's rear wheels in relation to the ground. Traditionally, the rear wheels are at  90° to the ground, so the camber measurement is 0. A negative camber (usually seen in sports wheelchairs) adjusts the angle of the rear wheels inwards, so they're easier to grasp - helping to manouvre your wheelchair with less force.
What is covered under warranty?
Each product has its own warranty, and each warranty outlines the different parts and coverage. To review your product’s warranty, go to the product’s description page on medmart.com and select the Warranty tab. You can also view product warranty information on the Resources and Support page under Customer Service.
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Ramps & VPL's
When should I use a vertical platform lift rather than a ramp?
Vertical Platform Lifts are commonly used in cases when space is tight and there is a significant rise that needs to be accommodated. A Vertical Platform Lift has a much smaller footprint in comparison to a ramp, so it's a perfect solution for a  tight space.
What is covered under warranty?
Each product has its own warranty, and each warranty outlines the different parts and coverage. To review your product’s warranty, go to the product’s description page on medmart.com and select the Warranty tab. You can also view product warranty information on the Resources and Support page under Customer Service.
What is a vertical platform lift?
A vertical platform lift (VPL for short) can be used to transport a scooter, power chair or wheelchair vertically up a distance as little as two feet to as much as fourteen feet
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